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Are there any pre-requisites for CNA training?

You must be at least 16 years of age and must be proficient in English, both written and oral. You  must wear scrubs (any color), have a watch with a second hand, a blood pressure cuff and stethoscope and closed toe shoes. That’s it.

What is the average pay for CNA’s in Utah ?

The average pay for CNA’s in Utah is $11.00 to $15.00 an hour. Although in many instances, it is higher than $15.00, it is rarely lower than $11.00. Pay ranges and benefit packages vary by employer. We cannot guarantee pay rates.

Is your program state approved in Utah?

Yes, Utah CNA Training Centers is approved by the Utah Nursing Assistant Registry. We also meet all requirements of the Nursing Assistant Training and Competency Evaluation Program (NATCEP) requirements.

What is the cost of the course and what is included?

The cost of the course is $495 and includes the following: The use of a textbook, a free workbook, classroom instruction, clinicals, skills practice, online Test Prep course access, and job placement assistance.  The price does not include the state testing fee, which is $75

What forms of payments do you accept?

We prefer Visa, Mastercard, and Discover Credit Cards as the only form of payment. We do accept checks and cash but we STRONGLY discourage payments in these forms and only accept cash and checks at our administrative offices. You cannot pay for anything on any other campus except with a credit card.

When is the tuition due?

You must pay the $195 deposit to reserve your seat. The remaining tuition is due by no later than the first day of class.

What is the NATCEP examination?

NATCEP stands for Nurse Aide Training and Competency Evaluation Program. This is a two part exam. The first part is a skills examination and second part is a written examination. The candidate must perform a set of Vital Signs during the Skills Examination and perform five (5) selected skills from the approved state list of nursing skills. The written examination consists of one hundred (100) multiple-choice questions. You must score 75% or better for a passing grade. The fee for the written exam is $35.00 and the fee for the skills exam is $40 for a $75.00 total. This fee is not included in your tuition and is paid to the UNAR directly.

What exactly does a CNA do when working?

A CNA while on the job performs a myriad of duties all correlating to the care of individuals who need help in caring for themselves. CNAs assist residents with meals, taking residents on walks, helping residents bathe and get dressed, taking vital signs, changing bed linens, helping residents with personal hygiene, shaving etc. CNAs all across America spend the majority of their time assisting residents and are an important member of the health care team.

Can I bring food to class ?

Yes, you may bring you food to class. We don’t want you going hungry! We just ask that you tidy up after yourself and be careful not to spill on desks or equipment.

Where do I do my clinicals?

Your clinical rotations are completed at any one of a number of facilities located all across the Wasatch Front. We will help you set these up at the start of class. The 24 hours you must spend on clinical time are included in the 100 hour program. Although we attempt to schedule clinicals during the length of the program, this is not always possible due to staffing issues, or the ability of facilities to accommodate so many students on the same day. This means you may not be able to attend clinicals with other classmates, in a convenient geographic location of during the regular dates of your class. Of course, we try to make clinicals as simple and convenient as possible, but what is MOST important is getting this portion of your training DONE, so please, be flexible, patient, and accommodating. All students will have ample opportunities to complete their clinical rotation in an orderly and timely manner – students must be flexible. Students who are assigned a clinical date must attend on that date – failure to show or be on time up will result in a $50 rescheduling penalty. No refunds if clinicals must be rescheduled by the school.

What if I miss a class or clinical? Can I make up the time?

We train between 150 and 200 Nurse Assistant students every month so keeping track of each student’s needs is difficult. We recommend students make sure they can attend all class and clinical hours before they register. Still, emergencies happen and sometimes it is impossible to attend every class and clinical. If a student has attended at least three class sessions and needs to miss only one day class or two night classes (approximately 8 hours total or less) the student can make up the time. However, students who miss MORE than 8 hours must withdraw from the program and retake the entire program from the beginning and they must REPAY for the entire program again. If you take a seat, use the seat – if you lose the seat you have to purchase a new one again. Do not miss class!

Students who miss time without a good reason or who miss more than 8 hours will not be able to make up missed time and will instead need to repeat the entire program and pay the entire fee again. It is advised that students set two alarms, have reliable transportation and child care, and check their work and school schedule to make sure they can attend all classes and clinicals. Students who know they will miss a small number of hours beforehand may receive permission to make up the missed time. Communication and planning is essential. No fee is charged for missing class – but a $50 rescheduling fee is charged for missing a clinical. This must be paid before we will reschedule another clinical rotation. Students who are tardy for clinicals may not be admitted and may have to re-schedule. Missed time must be organized with the office and must be completed within 30 days after the program in which the student was first enrolled, ends.

What is your Refund Policy?

Once a student registers for a program and pays the deposit, the student may receive a full refund if a student notifies the school that he or she has decided not to attend the program within three business days after making payment. This cooling off period extends to midnight of the third business day after payment is made. This notification must be in writing, fax, in person, via email, or over the phone (but not by leaving a voice mail message). If a student pays the deposit and drops out of the program before the first day of class but after three days of making payment, the student will receive a refund of any money paid minus the deposit. If a student drops out of a program after the program has begun, the student is not entitled to a refund of any money.

Students who ordered and paid for supplies are entitled to a refund if requested prior to the program starting. Once the students takes possession of any supply or equipment, there is no refund.

Refunds are processed in 45 days or less (usually 1-2 weeks).

Cancellation or Withdrawal from a Program:

A student has the right to withdraw at any time. The refund policy for withdrawn or dismissed students is the same for all students. A student may withdraw from a Nurse Assistant program before the second day of class begins and apply the tuition to a subsequent program if they notify the school immediately and before the second day begins — but they will not receive any refund after the program begins. No refunds are offered after the second day of class begins. See Refund Policy above. Withdrawing or dropping out of a program does not absolve the student responsibility for payment of tuition.

Who can notify the school of a student’s intent to cancel a program or request a refund?

ONLY the person who registered for the class, or signed the contract can notify the school of the cancellation. Once you register for a class and pay a deposit, the clock begins ticking. Once you know you are not going to attend the class, notify the school immediately and we will determine what refund if any is due you and it will be refunded timely. Only the student whose name is on the registration, or on the contract may notify the school of a decision to withdraw or to request a refund, even if another party PAID for the class.

Exceptions include anyone who is under 18, in which case a parent can cancel on behalf of the student. Other exceptions include medical emergencies so severe that it is impossible for the actual student to withdraw. Evidence of such a condition may be required before the cancellation is accepted. This exception is considered on a case-by-case basis and the decision of the school is final.

Is there any way to get a refund even if I did not abide by the refund policy because I forgot or did not remember the policy?

No. We are sorry but the refund policy is absolute. This is not meant to be unfair to you, but instead is meant to be fair to everyone. If one student is allowed a refund violating the policy it is unfair to another student who does not get a refund. Fairness and equity is a standard for the school.

If I have a question about the refund policy who do I contact?

Your first contact should be with the Program Director for the CNA program at our headquarters. This individual is the authority on all matters relating to the program. You may reach the Program Director at 801.990.9333. You may also reach out to the Finance Department at the same number. Either way, the policy is clear and we will abide by it.

If I am due any refund, when will I get it?

Once it is determined that you are due a refund, we will refund your money within 45 days (usually within a few days). There is a process we follow to research, document, calculate and refund money.

If I am not due a refund for tuition, but I bought other items such as a BP cuff and Stethoscope or a gait belt, can I receive a refund for these items?

If you have paid for any of these items and withdraw and have NOT picked up or been issued the item, we will refund the money for each item purchased that you do not want. If you picked up the items or the items were issued to you, there is no refund. There are no returns.

Will I be able to get a refund if I get really mad and threaten employees, or swear over the phone, or yell and scream or make a fuss?

No. The refund policy is not affected by feelings – by law we must have a published refund policy and by law it must be fairly and equitably applied to each student in exactly the same way. Yelling or swearing or calling names is not effective and is discouraged. We deal fairly with every student, and expect students to act in a professional and appropriate manner. The school may hang up on any student who becomes belligerent over the phone.

If I withdraw and don’t get a full refund, can I use the tuition I paid for another class later on?

Probably. In fact we encourage you to do so, if your case falls within the guidelines for cancellation or withdrawal from a program. Like all policies, we do not make exceptions. Please do not ask us to.

Does Utah CNA Training Centers provide job placement?

We cannot provide formal job placement, but we do have a portion of our course where we discuss all of the different sectors of the economy that employ CNAs. This is usually a huge eye opener for most students as they generally can only think a few locations where CNAs work. We also discuss interviewing techniques, and prepare you to do well on your interview!

Why should I choose Utah CNA Training Centers for my CNA Training?

96% PASS RATE according to the UNAR -one of the highest in the state, five convenient locations and many flexible schedules means we are the best place for you to train. We are experts in CNA training and train more students each year than any other school. You cannot get enough hands on experience at many schools, but that will NEVER be a concern at Utah CNA Training Centers! Competent instructors and incredible training facilities make for a great trainee!!

How do I apply to work as a CNA in another state with my Utah certification?

This is called reciprocity. By Federal and State Laws, you must pass a state approved course and test in order to work as a nursing assistant in a nursing home (and any other skilled facility or health care organization that provides direct patient care for any patient whose care is paid for by Medicare and Medicaid and often commercial insurance plans as well). You also cannot work as a Certified Nurse Assistant in any state unless you are approved by that state.

If you already are certified and have taken and passed a state approved in your own state and are in good and active standing in that state, and want to move to another state, you will need to request reciprocity. This means that you are asking the new state to recognize the approval you received from your home state.

How to request reciprocity

  1. The first step is to contact the Nurse Aide Registry in your home state and request a “Application for Enrollment By Reciprocity”. Ask them if you should send the completed form to them or to the state to which you are moving.
  2. Then contact the other state and ask them the same thing. Some nursing assistants have been able to fax their request directly to the state they are moving into rather than with their home state. Do not take chances, ask. Be sure to get the name of those who talk with you and their phone numbers. Call them by name while you are talking so they remember you.
  3. If the agency in your new state says it is acceptable for you to fax or mail info, then do this right away. Be sure to clarify the fax number and the mailing address. Then fax or mail your info to the attention of the person you spoke to. Ask them what items you will need to fax or mail but be prepared to send at least the following:
  • Copy of your Social Security Card
  • Copy of your driver’s license (or other photo ID)
  • Copy of your present state approval – certification or card
  • Copy of a recent pay stub or something to document that you have worked as a CNA in the past two years.
  • Tell them where you are moving from and where to and where they can send the new card.
  • They may ask for other info as well – be prepared to do some running around and jumping through a few hoops but this will save you time and money.
  • Some states offer reciprocity for free – while others charge a small fee to process the request. Make sure you know the fee amount if any, and how you are to pay the fee (personal check, credit card, money order etc.)

The Utah Nurse Assistant Registry has a link on their website of a directory of all State Nurse Assistant Registries including addresses and phone numbers. The UNAR website is www.utahcna.com. Once there click on “State NA Registries List” for a full list of all state registries. If we can be of further assistance let us know.

Do I need a background check to attend the program or sit for the state exams?

No. However, all healthcare providers must have a background check in order to work in healthcare in Utah. These are conducted by the organization that you apply to work for. There is no need to get a background check yourself – the decision to allow you to work depends any past criminal history but also on the type of health care facility you work for. For example, some CNA’s will not be cleared to work in home health (little supervision) but will be cleared to work in a skilled nursing facility (lots of supervision). For more detailed information regarding background checks and health care employment, click here.