Once a student registers for a program and pays the deposit, the student may receive a full refund if the student notifies the school that he or she has decided not to attend the program within 72 hours after making payment. This notification must be in writing, fax, in person, via email, or over the phone (but not by leaving a voice mail message).
If a student drops out of a program after 72 hours, the student is not entitled to a refund of any money. Any products or supplies purchased by the student that has not been delivered are refundable. Students are not eligible for a refund for supplies and purchases once a program begins and the student takes possession. Supplies and equipment may not be returned.
Refunds are not offered because you are upset, dissatisfied with the program, with the school, the website, equipment, supplies, an instructor or aide, if someone offended you, or something was said or done that you did not like. We do our best to make sure you have the best experience possible, but we are not able to accommodate every wish or concern of every student. Refunds are not made after 72 hours, except if a student submits a hardship request for an exception to the refund policy and it is awarded.
All refunds are processed within 45 days (usually within 1-2 weeks) after the institution’s determination that the student is owed a refund.
Hardship Request Policy: A student can apply for a hardship exception to the refund policy by filling out a request and submitting it, along with documentation to the school via the website. Only students may apply (unless the student is in some way incapacitated, in which case a parent or other related party may submit the request on behalf of the student). Otherwise, we do not accept requests from parents, friends, or others unless the student is a minor, in which case the parent or guardian must submit the request and all documentation. The request must be made within ten days after the hardship event occurs for us to even consider a hardship request. We MAY consider an exception only under the following exceptions (please do not submit a request if your issue does not involve one of the following exceptions – issues with work, personal problems, child care issues, etc. do not qualify as an exception):
1) If you receive activation orders from any branch of the military (you must not have known about this prior to the class start date, and the activation must occur while you are still enrolled)
2) If you are hospitalized or so sick you cannot attend class and have evidence of treatment by a physician or hospitalization (notes from chiropractors, therapists etc. are not accepted)
3) If you are incarcerated
4) If an immediate family member dies while you are enrolled (mother, father, sister, or brother).
The student must fill out a hardship request form located on the website and submit it to the office. The student must also include VERIFIABLE documentation (hospital records, a letter from an attorney, your military orders, a doctor’s note that covers the period of time missed in class, etc.) Preferably, the student should upload this documentation at the time the request is made via the website. You may mail, fax, or email the documentation. There is only a small window in which we will consider a hardship request, and we will not evaluate your request until ALL documentation is submitted to us. Failure to submit the request and all documentation within 10 days from the date the hardship event occurred (preferably sooner) will result in a denial of your request. Time is of the essence.
A complete request must include the following:
1. Completed online form below
2. A TYPED detailed personal statement (please limit this to 1 page)
3. Relevant and supporting documentation that pertains to the time period at issue.
Incomplete requests will be closed and denied but may be re-opened once the required documentation is submitted.
A decision will be made within 15 business days, and we will notify you via email. Please ensure we have a valid email address for you. All decisions are final. If we determine based on the circumstances to award a refund, it will be pro-rated according to the remaining portion of the program.
Cancellation or Withdrawal from a Program by a Student:
A student has the right to withdraw at any time. The refund policy for withdrawn or dismissed students is the same for all students. No refunds are offered 72-hours after registering. See Refund Policy above. Withdrawing or dropping out of a program does not absolve the student from the responsibility for payment of tuition.
Cancellation by School: UTAH CNA Training Centers reserves the right to cancel any program or course if minimum enrollment requirements are not met. Students will be advised when a program or course is cancelled and will be provided an alternate schedule. A refund may be offered should the student demonstrate a reasonable inability to attend the new scheduled program. On occasion, we might cancel or postpone a class due to issues beyond our control such as instructor illness, an emergency, power outages, Internet access disruption, etc. You agree to maintain a degree of flexibility in your personal and work life to accommodate potential changes to the schedule. We will work with you to ensure you complete the program. If a class must be cancelled, we will make every attempt to notify you via email and will inform you of alternate dates as available.
Changes to Program dates, hours, times, and instructors: Please note, class dates and times may change with little or no notice – we are very sensitive to work and personal responsibilities. We know students sometimes make complicated arrangements in order to attend school, so dates and times are ONLY rescheduled when absolutely necessary. Remediation and other make-up options will be first considered to mitigate issues before a decision to refund is made.
Skills Labs: A 27-hour skills lab rotation is part of the program. These are 3 (9-hour) days that may be held during the weekdays. Times and days may vary by campus. Students will schedule skills labs as soon as the online coursework is completed. You may be required to drive more than 30+ miles to a clinical location.
Clinicals: A 24-hour clinical rotation is part of the program. These hours are scheduled in conjunction with availability at long-term care facilities and may be scheduled for the wee hours of the morning. Students will schedule clinicals as soon as the online coursework is completed. You may be required to drive more than 30+ miles to a clinical location.
Do not call the office or ask instructors to call the office to change the clinical schedule. WE ALREADY DO EVERYTHING WE CAN TO ASSIST IN A SMOOTH AND EASY COMPLETION OF THIS ASPECT OF THE PROGRAM. Skills labs and clinicals must be canceled or changed 24 hours before class starts to waive the rescheduling fee. Once skills lab and clinicals are scheduled, it is up to the student to make arrangements to attend as scheduled. If a student CANNOT attend the scheduled skills labs or clinicals, they must call the office at 801.990.9333 24 hours before the lab or clinical start. Students will be rescheduled for clinicals at our earliest convenience, and a rescheduling fee may be involved. We try very hard to fit everyone in a timely manner. Flexibility and a willingness to drive outside your area are crucial. We make efforts to address personal schedules, but ultimately it is up to the student to finish the program on time.